Privacy Policy

Last Updated: 24th September 2024

Compact Electric Vehicles ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share your personal information when you visit our website (https://www.compactelectricvehicles.com), interact with us, or use our services.

1. Who We Are

Compact Electric Vehicles is a company based in the United Kingdom. We design and provide compact electric vehicles. Our registered office is located at:

Arcown House, Peartree Lane, Dudley, West Midlands, DY2 0XR

2. Information We Collect

We collect and process the following types of personal information:

2.1 Information You Provide

• Contact Details: Name, email address, phone number, and postal address when you contact us, sign up for newsletters, or request information about our services.

• Business Information: If you represent a company, we may collect details about your business including company name, job title, and related information.

2.2 Automatically Collected Information

• Usage Data: We collect information on how you interact with our website (IP address, browser type, page visits, and interaction with content).

At this time, we do not operate a separate cookie policy.

3. How We Use Your Information

We use your personal data to:

• Provide and improve our products and services.

• Respond to your inquiries or customer service requests.

• Send you marketing communications, including newsletters and promotions, in line with your preferences.

• Understand your interests and preferences to tailor advertisements and content through our marketing platforms, including LinkedIn, Facebook, and Google Ads.

• Manage your subscription preferences.

• Comply with legal obligations.

4. Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your data:

• Consent: When you have given clear consent for us to process your personal data (e.g., when subscribing to our newsletters).

• Legitimate Interests: We may process your information where it is necessary for our legitimate business interests, including marketing, to provide you with a good user experience.

• Contract: If we need to process your data to fulfil contractual obligations to you.

5. Data Storage and Retention

Your data is securely stored in HubSpot, a Customer Relationship Management (CRM) tool that complies with applicable data protection laws, including the GDPR.

We retain your personal data only for as long as necessary for the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. You may request deletion of your data at any time by contacting us (see Section 11 below).

6. Data Sharing and Transfers

We may share your personal data with:

• Service Providers: Third-party providers that assist us in our operations, such as HubSpot for CRM management and marketing automation.

• Advertising Partners: Including LinkedIn, Facebook, and Google Ads, to display targeted advertisements based on your interaction with our site.

If we transfer your personal data outside the European Economic Area (EEA), we ensure an adequate level of protection is provided, such as relying on approved standard contractual clauses or an equivalent mechanism.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You may request access to the personal data we hold about you.

• Right to Rectification: If any information we have is incorrect or incomplete, you can request corrections.

• Right to Erasure: You can ask us to delete your personal data in certain circumstances.

• Right to Object to Processing: You may object to the processing of your personal data for direct marketing purposes or when the processing is based on our legitimate interests.

• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format or have it transmitted to another controller.

• Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us (see Section 11 below).

8. Marketing Communications

We may send you information about our products and services that we believe will interest you. You may opt out of these communications at any time by clicking the "unsubscribe" link in the emails or by contacting us directly.

9. Security of Your Information

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal obligations, or for other operational reasons. Please review this page regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

• Email: [email protected]

• Phone: 01384 238000

• Postal Address: Arcown House, Peartree Lane, Dudley, West Midlands, DY2 0XR

We aim to respond to your queries within 30 days.